Shipping Policy

Order Processing Time

  • Commitment: We commit to processing your order within 1 to 3 working days upon receipt, to expedite the shipping process.

International Shipping Time

  • Estimated Time: Given the complexities of international shipping, we estimate that goods will take 7 to 14 working days to reach their international destination after processing.

Shipping Method

  • Service Description: Our standard shipping service is designed to balance cost with efficiency, ensuring the safe and timely delivery of goods. We partner with reputable logistics providers to offer reliable shipping services.

Customs and Taxes

  • Recipient Responsibility: The destination country may impose duties and taxes on inbound shipments. These fees are not included in our shipping service fees and are the responsibility of the recipient.

Receipt and Inspection

  • Inspection Duty: Customers should inspect the outer packaging for any visible damage or discrepancies before signing for the goods. If damage is noted, it is advised to take photos immediately and contact us.

Customer Service

  • Contact Information: If you have any questions about shipping or need assistance, please feel free to reach out to our customer service team via email at drew@wonorigin.com.

Disclaimer

  • Force Majeure: We assume no responsibility for delays or losses caused by force majeure events such as natural disasters, political unrest, war, acts of terrorism, pandemics, etc.

Shipping Insurance

  • Recommendation: Given the risks inherent in the shipping process, we strongly recommend that customers purchase shipping insurance for their goods.

Order Modification and Cancellation

  • Modification and Cancellation: Due to our commitment to processing orders promptly, any requests for order modifications or cancellations must be made before the order enters the shipping process. Once goods are dispatched, modifications or cancellations may not be possible.

Goods Return

  • Return Policy: If goods are returned due to damage incurred during transit, we will assess the situation and determine whether to reship the goods or provide a refund.